Our Team

Our caregivers are the heart of our company


Our Professional CARE Team

Every member of our team is passionate about helping seniors. This means your loved ones receive unparalleled home care experiences.

All our caregivers are part of our CARE Academy. This specialized training provides ongoing professional development, coaching and mentorship. When caregivers can direct their own career path and growth they are more fulfilled and provide better quality of care for you and your loved ones.

Watch this short video to learn more about our caregiver screening process.

Lorna MacMillan

President and Founder

Lorna MacMillan is the President and Founder of Parkwood Home Care. On her journey of developing Parkwood, Lorna studied Psychology and Adult Education within University.  Through years of experience with individuals with disabilities and a strong passion for helping others, Lorna was able to create Parkwood Home Care into the care service it is today.

Parkwood Home Care is all about caring for others and the quality of care Parkwood provides cannot happen without the respect and dedication each of the Parkwood team has for each other. Lorna promotes a positive and safe environment for caregivers and clients while ensuring individuals are able to live independently in their own homes.

“Be the change you want to see.” – Lorna MacMillan

Carol Conrad

Carol Conrad

Registered Nurse Educator

Meet Carol Conrad, our Registered Nurse Educator at Parkwood Home Care! Being a Registered Nurse Educator allows her to connect with and provide education to each caregiver about dementia and the special care needed for the geriatric population.

Carol graduated from Mount Saint Vincent University (BSc), St. Martha’s (RN), and St. Francis Xavier University (BScRN). She has also received certifications in Dementia Care, Palliative Care, and a National Certification in Geriatric Nursing. Carol is a recognized Dementia Educator with the Alzheimer’s Society of Nova Scotia, and she began her career at the Halifax Infirmary but spent most of her nursing years at the Veterans Memorial building within Long Term Care. Having gained proficiency in psychiatry and the Geriatric Clinic, she returned to her calling of providing long-term care for elderly patients.

She demonstrated a profound enthusiasm for seniors from an early age as she was blessed to have four grandmothers. Her one grandmother in particular was her original inspiration; a war bride full of life and songs who inspired many around her with sheer joyfulness. After a remarkable 32-year career in nursing, Carol has found her new home with Parkwood Home Care. She imparts knowledge to our caregivers about dementia and geriatric care while spending time at the homes of our clients—where she continues following her passion for providing care.

In her free time, Carol enjoys spending time with her grandchildren, children, and husband.

“It is my pleasure to bring my 32 years of experience to Parkwood Home Care as both a caregiver and a Registered Nurse Educator.” – Carol Conrad

Tracy McKeown

Community Liaison Officer

Tracy McKeown is Parkwood Home Care’s Community Liaison Officer. In her role as Community Liaison Officer, she gathers information from clients through visits to their homes to build a care plan which is invaluable in finding that all important match and for ensuring an excellent standard of care.

Tracy enjoys checking in with both our clients and caregivers and maintaining open lines of communication; as well as, enjoys the process of interviewing new Care Professionals and welcoming them to our Parkwood team. She also liaises with other agencies linked to home care and enjoys sharing Parkwood’s amazing reputation wherever she goes.

“Parkwood has truly earned its 5 star reputation and I am honored to be a member of this Parkwood family.” – Tracy McKeown

Naa Hammond

Continuing Care Coordinator/Scheduler – Certified Continuing Care Assistant

Naa Hammond is a Continuing Care Coordinator and Scheduler with Parkwood Home Care. She is able to provide valuable education, information, and experiences to the team and assist with client care. Naa has completed the Continuing Care Assistant program at NSCC and gained additional hands-on experience as a Care Pro with our company.

Naa studied Medical Office Administration at NSCC and worked part time as a caregiver for Parkwood Home Care before she was promoted to her prior position as On-Call Care Coordinator. She acquired skills as a graduate of MOA and her caregiving experiences both come together to give her both on field and in office footing. While caregiving with Parkwood Home Care, Naa fell in love with providing care in which she began her journey to become a Continuing Care Assistant.

“I LOVE MY TEAM. Everyone from the owner and president to the hand picked caregivers are very easy to work with. Parkwood is a family.” – Naa Hammond

Emma Goldsmith

Care Coordinator – Recreation Therapy

Emma Goldsmith is a Care Coordinator with Parkwood Home Care. Being a Care Coordinator allows her to connect with each client and caregiver while working on their care schedules. Having a Recreation Therapy background allows her to bring new and creative ideas for client engagement and their overall well being.

Emma studied Bachelor of Science (Recreation) at Dalhousie University and Human Services at NBCC. She began her journey within the healthcare field while working in a Long Term Care facility as a LTCA/Recreation Programmer. She has always had a passion working with individuals who require assistance within their daily life and being a part of the PHC team allows her to continue her passion.

“Parkwood Home Care is such a supportive and encouraging work environment. Being able to form a connection with every caregiver and client is something that makes Parkwood stand out from the other Home Care companies. I look forward to coming into work every day and seeing the amazing team.” – Emma Goldsmith

Mary Pauls

Financial Director/Business Development Manager

Mary Pauls is a Financial Director and Business Development Manager with Parkwood Home Care. She has years of experience within the work environment while being in the positions of Business Development Manager for Credit Union, Business Banker for Scotiabank, and VP of On Hold Communications Inc and DPO Broadcasting.

Mary has experience caring for her Mom; as well as, experience with a couple while working as a part of the Newfoundland Ladies caring for Veterans. Her caring personality shines through phone calls when assisting clients with any financial questions they may have.

“I love the feeling of being at home and working with a kind and caring team.” – Mary Pauls

Our Caregivers

Have 3+ years experience in the non-medical in-home care field dealing with seniors. Many are
Have passed a criminal records check and a vulnerable sectors check.
Continuing Care Assistants or nurses that are doing non-medical home care.
Are proficient in English, with good communication skills.
Are committed to reliability and ethical behavior.

Receive training in personal care, dementia care, and home safety from a world renowned specialist in geriatric medicine and Harvard educator.

Are trained in CPR.

Are you an exceptional home care provider ready to work for a company that will support you in your career?